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Problems trying to remove programs Mainly Microsoft office programs
For full list of programs this relats to see bottom of page

For problems with installation or removal of Office 2007 programs please click here

When you are working on your computer and installing a new program, the installation suddenly fails. Now you are left with a partly installed program. You try to install the program again, but you are unsuccessful. Or, maybe you have problems trying to remove an old program because the installation files are corrupted.

Do not worry. Windows Installer CleanUp Utility might be able to help. You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

Download Windows Installer CleanUp Utility
We have updated Windows Installer CleanUp Utility. This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows. If you have an earlier version installed on your computer, we recommend that you download and install this latest version.

You must be logged on to Windows with a user account that is a computer administrator to run Windows Installer CleanUp Utility. For more information about how to install and run Windows Installer CleanUp Utility, see the "More Information" section.

You can download Windows Installer CleanUp Utility from the Microsoft Download Center: Download the Windows Installer Cleanup Utility package now.

DownloadDownload the Windows Installer Cleanup Utility package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 

  • 119591 How to obtain Microsoft support files from online services

    More Information

    When you use Windows Installer CleanUp Utility, you can perform the following functions:

    • Select one or more programs that were installed by Windows Installer from the Windows Installer CleanUp dialog box.
    To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only Windows Installer configuration information that is related to those programs.
  • Remove all Windows Installer information associated with the selected programs. This includes the entries for the programs in the Add Or Remove Programs item in Control Panel. Be aware that only the Installer information for that particular program is removed, not the files.
Windows Installer CleanUp Utility does not perform the following functions: 
  • Remove Windows Installer
  • Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
If you use this utility to remove Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.


  • Microsoft Office 2003, All Editions
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office Access 2003
  • Microsoft Access 2002 Standard Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Office InfoPath 2003
  • Microsoft Office OneNote 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Publisher 2000 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Standard Edition
  • Microsoft Word 2002
  • Microsoft Word 2000
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Project 2002 Standard Edition
  • Microsoft Project 2000 Standard Edition
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003

Posted on February 23rd 2013